IMPORTANT information regarding COVID-19 and BAAG

BAAG COVID Safe Plan

Click here to view the BAAG COVID Safe Plan.

Face masks must be worn at all times.

By law all staff must wear a face covering and/or required PPE, unless a lawful exception applies. Face masks are available to staff that do not have their own.

General actions to reduce the risk of coronavirus infection

  • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
  • Try not to touch your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  • Stay at home if you feel sick. If you take medication make sure you have enough.
  • Phone your doctor or the hotline – 1800 675 398 – if you need medical attention. They will tell you what to do.
  • Continue healthy habits: exercise, drink water, get plenty of sleep.
  • Use an alcohol-based hand sanitiser with over 60 per cent alcohol.
  • Maintain social distancing of at least 1.5 metres

Steps for social distancing in the workplace include:

  • Stop shaking hands to greet others.
  • Consider cancelling non-essential meetings. If needed, hold meetings via video conferencing or phone call.
  • Put off large meetings to a later date.
  • Hold essential meetings outside in the open air if possible.
  • Eat lunch at your desk or outside rather than in the lunchroom.
  • Regularly clean and disinfect surfaces that many people touch.
  • Open windows or adjust air conditioning for more ventilation.
  • Avoid non-essential travel.

BAAG specific procedures

Whole of site

  • Always wear Social Distance 2 metres sticker.
  • Instruct suppliers, customers and general public to abide by BAAG Policy.
  • Minimise contact with customers:
  • Maintain 2 metre social distancing.
  • Request images be emailed rather than looking on customer phones.
  • Place bagged products, plants and pots etc. only in boots, not on car seats.
  • Wipe down trolley and basket handles each time they are returned.
  • Limit the total number of customers at BAAG at any one time. Remove browsing customer car parking between the plant reserve/classroom and yard. Limit use to customer collecting orders and organising Landscape Supplies deliveries. Use signed bollards stating ‘5 minute parking – landscape and order collection customer parking only’
  • Maintain signage and follow room/office limit guidelines.
  • Roster a staff member to disinfect all high uses surfaces including doorknobs and benchtops each day.
  • Wipe down using disinfectant spray phones and high use surfaces regularly.
  • If an individual refuses to abiding by social distancing guidelines or suspected of showing signs of Covid-19 symptoms, request that they leave. If they refuse seek assistance from the manager on the day. BAAG is willing is to lose customers in order to maintain a safe working environment.

Shop and counters

  • Provide hand sanitising station at shop entrance with signage encouraging customer use.
  • Maintain signage and floor markings to direct customers to enter BAAG and nursery through gallery entrance.
  • Maintain physical barriers preventing customers from cutting through from entrance to the counter area.
  • Maintain open configuration of counter area. Limit space to 2 registers with each their own exit door.
  • Maintain extended bench space between register and customer zones to prevent breaches of 2 metre social distancing guidelines.
  • Provide hand sanitiser at counters, one for customer and one for staff use.
  • Provide disinfectant at each of the counters for the regular wiping down of high use surfaces (such as the eft machine and cash register).
  • Remain card only and encourage contactless payments.

Staff lunch and washroom facilities

Lunchroom

  • Roster a staff member to deep-clean lunchroom each day.
  • Lindy does Monday, Tuesday, Thursday and Friday
  • Pat does Wed and Sunday
  • Kat to organise Saturday
  • All staff are to clean the lunchroom surfaces after use.
  • Own cutlery is to be used.
  • Mugs need to be stored in bags, lockers or own desk
  • All plates used need to be thoroughly washed after use, dried using the single use tea-towels/cloths and returned to the relevant cupboard
  • Provide hand wash and sanitiser in the lunchroom

Toilets and washroom foyer

  • Toilets are to remain staff only, maintain signage stating as such.
  • Provide handwash in each of the washrooms and in the foyer.
  • Provide hand sanitiser at the entrance to the washroom foyer.
  • Provide disinfectant spray and wipes for cleaning trolley handles at the entrance to the washroom foyer.
  • Roster a staff member to deep-clean toilets each day, repeat as necessary throughout the day.
  • Lindy does Monday, Tuesday, Thursday and Friday
  • Pat does Wed and Sunday
  • Kat to organise Saturday

Nursery

  • Limit staff and customers congregating in and around the info stand. Bring customers away from the area while providing service.
  • Provide disinfectant spay and wipes in the info stand for the regular wiping down surfaces such as the phones and computers.
  • Whoever is rostered N1 on each day is responsible for cleaning and disinfecting info stand phones, mouse, and keyboards
  • Provide hand sanitiser in the info stand for staff use.
  • Encourage staff to use their personal mobile phones with the NEC phone app installed as an alternative to the shared cordless phone.
  • Provide disinfectant spray and wipes in the plant reserve for the wiping down of shared tools, plant restock trolleys, pricing guns etc. before and after use by staff, a supplier or a member of the general public.
  • Lach to sort out disinfectant sprays, wipes etc

Landscape Supplies

  • Maintain signage and enforce requirements for customers to be served only through the designated windows.
  • Maintain physical barriers at designated windows to prevent breaches in 2 metre social distancing guidelines.
  • Provide disinfectant spray and wipes in the delivery coordinator’s office for the regular wiping down surfaces such as the phones and computers.
  • Provide hand sanitiser bottles, one for customer and one for staff use at the delivery coordinator’s window.
  • Provide disinfectant spay and wipes in the yard shed for the regular wiping down surfaces such as the phones and computers.
  • Provide hand sanitiser bottles at the yard shed payment window, one for customer and one for staff use.
  • Provide handwash for use at the Landscape Supplies sink
  • Provide disinfectant spay and wipes in the BAAG vehicles (trucks, forklifts, front end loader and gator) for the wiping down surfaces such as the keys, steering wheel, controls and shovels before and after use by staff.
  • Provide hand sanitiser in all vehicles for staff use.
  • Undertake contactless deliveries:
  • Email invoices if a copy is requested
  • Limit contact with surfaces within customer’s property.
  • Phone customer when arrive at site and request delivery location details instead of ringing doorbell/knocking.
  • Do not allow customers to assist unloading, always maintain 2 metre social distance.
  • Use hand sanitiser and disinfect truck as arriving and leaving each site.

Staff wellbeing

The information below has been adapted from the Federal Government Head to Health website

Our mental health is equally as important as our physical health during this time.

Discussions and concerns around the coronavirus outbreak can be stressful and impact our mental health and wellbeing. It’s natural to feel a range of emotions, such as stress, worry, anxiety, or low mood. Many people feel distressed by the constant news and overwhelming amount of information about the situation.

While we are keeping physically distant, it is more important than ever that we remain socially and emotionally connected. We will all need a little extra support during this time, so let’s be kind, stay connected, check in with each other, and encourage people to seek professional support when they need it.

For details on how to access support visit https://headtohealth.gov.au/covid-19-support/covid-19